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JEANKNEE's Photo JEANKNEE Posts: 22,226
5/9/16 1:55 P

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Thank you, Coach Denise!!!

Done and totals corrected! emoticon

Jeanne
Pacific Time

Max Lifetime Weight, 211
SP Start Weight, 206.8
Maintaining since June 2014
Initial Goal Weight, 144
Current Goal Weight, 120

"Believe me, your body has the ability to restore itself to perfect health, once you eliminate the foods and other forces that prevent it from healing." ~ Steven R. Gundry, MD

"I'd like to dispel once and for all the myth that any single diet approach works for every individual." ~ Peter J. D'Adamo, ND


274 Maintenance Weeks
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,571
5/9/16 12:24 P

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JEANKNEE - It looks like you may have manually entered some distance on the 7th, but removed it from your tracker page, which is causing your distance to show up that high. To remove the extra distance, go to your Fitness Tracker page, go back to the 7th, click on the View button to the right of your your distance goal, then click remove for those distances.

Hope that helps!

Coach Denise

Edited by: SP_COACH_DENISE at: 5/9/2016 (12:25)
"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,571
5/9/16 12:19 P

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VAHINA - Here's what the manufacturer said:

It appears to be the result of a device issue. Unfortunately we can't remove steps from a user's account though once they have come through.

I couldn't find any similar past issues with their tracker, but it could happen again if it was the result of damage.

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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JEANKNEE's Photo JEANKNEE Posts: 22,226
5/8/16 11:30 A

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Yesterday's numbers are way off base from my tracker. More than double the distance expected for the number of steps counted (assuming those are even correct).

Just wanted to let you know that there was an issue with my tracker as well. So, if you need anything from me Coach Denise, let me know.

Thanks for your support!

... and



Jeanne
Pacific Time

Max Lifetime Weight, 211
SP Start Weight, 206.8
Maintaining since June 2014
Initial Goal Weight, 144
Current Goal Weight, 120

"Believe me, your body has the ability to restore itself to perfect health, once you eliminate the foods and other forces that prevent it from healing." ~ Steven R. Gundry, MD

"I'd like to dispel once and for all the myth that any single diet approach works for every individual." ~ Peter J. D'Adamo, ND


274 Maintenance Weeks
0
70
140
210
280
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,571
5/6/16 9:55 P

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I have sent a message to the manufacturer to see if they can tell on their what might have happened and if they can correct that for you. I'll let you know once I hear back from them (likely Monday when they are back in the office).

Thanks for your patience!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

https://www.sparkpeople.com/myspark/
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VAHINA's Photo VAHINA SparkPoints: (212,786)
Fitness Minutes: (50,790)
Posts: 2,566
5/6/16 9:29 P

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Same route to store, same shoes, same car. A lot of traffic today due to accidents both coming and going, but heavy traffic is not unusual.

Vahina

Kentucky
October 3rd


222 Maintenance Weeks
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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,571
5/6/16 9:00 P

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Did you do anything differently today, including a different car or drove a different path? Was your tracker loosely attached to your shoe or clothing?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

https://www.sparkpeople.com/myspark/
groups.asp
VAHINA's Photo VAHINA SparkPoints: (212,786)
Fitness Minutes: (50,790)
Posts: 2,566
5/6/16 8:45 P

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At 4pm, I got on my computer after a trip to grocery. Usually I have 1700-2000 steps from this activity. When is downloaded it showed 48,704 steps, 161.5 miles and 16,142 calories burned.

On Wednesday, it did not record my workout, yesterday it was fine, today it again did not track my workout.

The battery shows nearly full on both screens. All lights are green when they show.

Vahina emoticon

Kentucky
October 3rd


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