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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,602
4/16/15 9:35 A

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LIBERTY_JOY - From what Fitbit has said about the change is that as long as it is 10+ continuous movement that the Fitbit picks up, it will count it as active minutes and that should pull over to our site as well. Unfortunately, we don't have control over how they do that and we only post the data that they give us. The good news is though, that you CAN edit your Fitbit entry by clicking on it, then enter your minutes and click edit exercise and that will update your Fitness Tracker page on here with your updated minutes.

Coach Denise

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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/16/15 8:05 A

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You could add a custom exercise and give it zero calories ( on spark). I don't know why your minutes didn't count if you kept it up the whole time. I'm having good success building my minutes by staying in motion longer.

"A merry heart doeth good like a medicine"
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CD15408704 Posts: 1,995
4/16/15 2:51 A

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i just synced my fitbit and I get my steps showing but 0 minutes as others have mentioned, yesterday I walked for about 30 mins as one part of that and it doesn't register any fb as active minutes and nothing on spark - i wish we could at least adjust the entries on spark ourselves to include minutes when they are more than ten
If I add it as walking separately and add my fitbit sync then it makes a mockery of calories used ... frustrated

NYHARLEYHUN's Photo NYHARLEYHUN Posts: 3,392
4/11/15 11:39 P

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I just wanted to share the message that I also received:


We’ve made some changes to your active minutes!

We’ve made some improvements to active minutes that are changing how we calculate that stat and how you see it on your Fitbit dashboard.

One of the main changes we made was to only count active minutes when you do an activity for 10 minutes or more, because that’s the guideline suggested by organizations like the American Heart Association.

This 10-minute rule means that walking to refill your coffee might get you ahead in a step challenge, but it will no longer count toward your active minutes. It also means that from now on, your active minutes may sometimes appear lower than what you’re used to.

The other change you’ll see is that active minutes are now a sum of both your moderate and very active minutes, instead of just your very active minutes. This change will affect both your new active minutes and your historical data, and will give you more credit for exercises like brisk walks.

Remember, Fitbit automatically sets your goal at 30 active minutes a day, but if that goal feels too big or too small, you can change it on your dashboard or in the Fitbit app under Account > Goals.


Amy

**Amy, Western New York**

Failure Isn't An Option If Success Is Just A Matter Of More Effort!!


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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/8/15 8:17 A

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So I guess there are mixed reviews. If you want to count the shorter walks, you could look at your fitbit dashboard and add the minutes to spark. I'm going to try to get more minutes by walking longer but also tracking more of my strength moves.

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CALAMITIE's Photo CALAMITIE SparkPoints: (96,452)
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4/7/15 11:08 P

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I actually did a test tonight. I sat down to watch a TV show. It was 1/2 hour. So I did not pick up anything to crochet on. The day has been damp and kind of cloudy so my knees are not happy. Covered them up with a blanket put the dog out and just chair marched for the whole program. Amazingly I managed 20 min. of very active and 6 minutes of moderately active. I can live with that. I usually don't count my physical therapy exercises as minutes. But from now on I will. Next week I get to increase the weight in my hands for my shoulder exercises. It will feel different to be able to lift 8 oz. instead of a table knife.

Feeling a little bit like a book my kids had when they were little....I think I can....I think I can.....I think I can.

SILENTPAWZ's Photo SILENTPAWZ Posts: 2,569
4/7/15 10:10 P

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I'm not happy with this this change. I actually walk a lot (and briskly) during the day, but in shorter bursts (I have a desk job but am up and around the office a lot during the day). I hate that I can be walking several miles and only have 10 minutes or less to show for it at the end of the day.
emoticon

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,602
4/7/15 9:33 P

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You're welcome! I'm glad I could help give you some more info on what was happening. emoticon

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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BETHGILLIGAN's Photo BETHGILLIGAN SparkPoints: (191,710)
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4/7/15 8:53 P

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Thanks so much for this info, Denise!! Evidently, they knew I needed a bit more motivation!!! This will certainly cut down on my minutes!!!

Edited by: BETHGILLIGAN at: 4/7/2015 (20:55)
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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/7/15 6:24 P

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Thank you Denise. I'm already trying to get more minutes so the change might be good for me, but some of us that aren't able to be as active it's kind of a bummer.

"A merry heart doeth good like a medicine"
Proverbs 17:22


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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,602
4/7/15 6:00 P

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Hello everyone! Fitbit did make that change and they have this page posted about it (I'm not sure why some of their representatives weren't aware of it): help.fitbit.com/articles/en_U
S/Help_ar
ticle/What-are-very-active-mi
nutes



Hope that helps!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

https://www.sparkpeople.com/myspark/
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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/7/15 5:47 P

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I kind the think it might be ok for me. But to the mailbox and back isn't 10 minutes so I guess I'll have to March around the house when I get back.

"A merry heart doeth good like a medicine"
Proverbs 17:22


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CALAMITIE's Photo CALAMITIE SparkPoints: (96,452)
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4/7/15 5:28 P

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Oh great.......it is not often that I can be upright for 10 min. at a time much less moving the whole time. I guess I'll just have to get better at tracking all my simple little exercises to strengthen my arms and actually sit down put my fitbit on my sock and chair march away for a whole hour to get some minutes in. You just have to change the way you go about getting what you want. AGAIN.

ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/7/15 12:37 P

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You'll still get some minutes if you don't stop for 10 minutes. I don't know how they can say nothing changed. I Used to have about 20 active minutes on my app and now it's 48 so far today.

"A merry heart doeth good like a medicine"
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BETHGILLIGAN's Photo BETHGILLIGAN SparkPoints: (191,710)
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4/7/15 12:06 P

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Thanks for that info, ACTIVEGRANDMAP!

Edited by: BETHGILLIGAN at: 4/7/2015 (12:07)
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BETHGILLIGAN's Photo BETHGILLIGAN SparkPoints: (191,710)
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4/7/15 12:05 P

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Just got off phone with FB. They've never been notified of this issue and she wasn't sure what I was talking about. I explained a number of times. She tried to say it was the SP site (and it may be, who knows?). But since it seems mine is the first case they've had emoticon she is sending all of my info to another department. I will keep everyone updated where this goes. Not optimistic. She would not agree that anything has been changed on their end. I think we learn to live without the Fitbit minutes syncing with SP. New normal.

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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/7/15 12:03 P

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I did a little test, and yes you have to walk or whatever for 10 consecuitive minutes for it to go on Spark. It also now goes on your active minutes on the app. That is now a combination of very active and fairly active minutes. That's what Spark uses. So it's not great that if you do something really active for 9 and a half minuts, you get zip spark fitness minutes.

"A merry heart doeth good like a medicine"
Proverbs 17:22


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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/6/15 10:40 P

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Thanks. So unless you keep it up for 10 minutes it doesn't count? They did change something for sure.

"A merry heart doeth good like a medicine"
Proverbs 17:22


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FIRE-SPINNER's Photo FIRE-SPINNER Posts: 619
4/6/15 10:35 P

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This is what I got from spark.....

We have not changed anything on the SparkPeople side. However, Fitbit did make some changes a few days ago. Fitbit updated their algorithms to bring in only 10+ minutes of continuous activity and we should be matching what Fitbit is showing on their site. It sounds like you may not have met their criteria for that if they aren't showing that on their site. If that is the case, you may need to check with Fitbit to see if they can help you on that end. We can only sync data that they show on their site for you.

...... The representative at Fitbit said that they have not made any changes.

EEERRRRRG!!

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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/6/15 10:20 A

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I agree. I really don't care too much about the minutes on spark. But things were fine the way they were. You could go to your fitbit dashboard and see how many minutes you were moderately active and add that manually to spark. Maybe count it as no calories burned since it seems like it's still adding calories even when it's not adding minutes.

"A merry heart doeth good like a medicine"
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CALAMITIE's Photo CALAMITIE SparkPoints: (96,452)
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4/6/15 10:15 A

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This change in how minutes are counted is very hard to deal with. I have limited mobility so even getting moderate minutes was good.....but yesterday it took almost every minute of the day to get even 38 minutes counted on SP. I don't dare sit still for even 5 min. or it doesn't look like I exercise at all. I can physically walk about 4000 steps a day but now they don't show as anything more than steps. Shopping was always a good way to get some moderate minutes in. I can walk faster using the cart but it even reads as 0 these days. I need to chair march constantly to get 10000 steps in and then only get about 1/2 hour of movement counted as exercise. Frustrating.

ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/6/15 10:04 A

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I think what happened is that fitbit changed the way they count active minutes. I used to get about 25 and never any while I did step aerobics. Now they have combined the very active and fairly active ( the two most active) and put that number on the app as active minutes. That number is what spark uses. So now my "housewalking " doesn't count as minutes on spark even tho I am really exercising. The Calorie burn seems ok.

"A merry heart doeth good like a medicine"
Proverbs 17:22


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KELLIE453's Photo KELLIE453 Posts: 793
4/6/15 10:02 A

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Thank you for responding, didnt realize how frustrating this could be...LOL.


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BETHGILLIGAN's Photo BETHGILLIGAN SparkPoints: (191,710)
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4/6/15 9:33 A

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I emailed SP and FB. They each said it was a problem with the other. emoticon I may call FB to see if they can figure it out.

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KELLIE453's Photo KELLIE453 Posts: 793
4/6/15 9:26 A

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Has anyone been able to figure out why Sparks is not showing "Fitbit" minutes anymore and just the burned calories?


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GYMRAT54's Photo GYMRAT54 Posts: 1,847
4/5/15 3:09 P

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I called the FitBit Customer Support toll free number: 877-623-4997. That was helpful. I learned the reason why I always had problem syncing, whether it was on my computer or the phone, was because I had two Bluetooth devices competing against each other: the dongle and the phone app. I had to choose which device I wanted to keep and disable or disengage the other. I unplugged the dongle. Now, it syncs just fine on the computer and on my phone!

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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/4/15 11:59 P

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If you look at your fitbit dashboard I think the new "active minutes " on the app are a combination of the very and fairly active minutes on the dashboard. And the spark minutes are that number. I don't really care about the minutes, I just don't want them to mess up my calorie burn.

"A merry heart doeth good like a medicine"
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JERSEYGIRL24's Photo JERSEYGIRL24 Posts: 31,854
4/4/15 11:50 P

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I have noticed this, too. Yesterday I was exercising. Had 18 or 19 active minutes and was shooting for 20. Next thing I know, I had 76, and even my old minutes are different.

By contrast, I am showing almost nothing for Spark minutes.

Leslie from NJ
Eastern Time Zone


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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/4/15 3:34 P

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Now my fitbit app is showing way more active minutes. I Think fitbit changed the way they figure things. So spark may reflecting that change.

"A merry heart doeth good like a medicine"
Proverbs 17:22


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ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/4/15 12:23 P

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I'm not sure but they might be just counting very active minutes instead of both very active and fairly active. They had talked about doing this months ago. The thread questions for fitbit users was about that.

"A merry heart doeth good like a medicine"
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SILENTPAWZ's Photo SILENTPAWZ Posts: 2,569
4/4/15 11:29 A

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Well, at least I see the problem isn't with my tracker, since others are having the same issues. I know it's not the battery or the unit, since this is a brand new zip to replace my old one that failed. And this unit was syncing fine on SP until yesterday--so I'm not sure what changed. Are there any SP team members out there who can shed any light on this?

ACTIVEGRANDMAP's Photo ACTIVEGRANDMAP Posts: 35,553
4/4/15 9:49 A

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Mine doesn't show minutes either

"A merry heart doeth good like a medicine"
Proverbs 17:22


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USMAWIFE's Photo USMAWIFE Posts: 310,840
4/4/15 9:27 A

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I just checked on my one syncing and same problem went to the manual sync feature on the fb page and it errored out

click on restrt to have it restart and it should sync again for you

Everybody tells me that they would love to knit, but they don't have time. I look at people's lives and I can see opportunity and time for knitting all over the place. The time spent riding the bus each day? That's a pair of socks over a month. Waiting in line? Mittens. Watching TV? Buckets of wasted time that could be an exquisite lace shawl. ~Stephanie Pearl-McPhee, At Knit's End: Meditations for Women Who Knit Too Much A true friend reaches for your hand but touches your hea


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GYMRAT54's Photo GYMRAT54 Posts: 1,847
4/4/15 8:07 A

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My Fit Bit Zip was "working" until two days ago. I had never been able to sync it on my computer or phone since I "registered" it on my computer a month ago but it was syncing on its own or when I hit the Sync button in SP on the fitness tracker page..

However, it has not synced the last two days at ALL! Nowhere. No how. It has not picked up any steps, distance, or active minutes. I had two Fit Bit Flexes that gave me trouble with charging. I heard people liked the Zip so I got it. Only had it a month and now it won't sync! I'm so fed up with Fit Bit products! I'm hoping they fix the syncing problem ASAP. If not, I'm hoping I can get a refund on it. Whether I do or don't get a refund, I'm so done with FitBit!

Anybody else having issues?

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KELLIE453's Photo KELLIE453 Posts: 793
4/4/15 6:45 A

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Having the exact same problem...showing 0 fitness minutes but is showing calories burned. Never had a problem with this until yesterday. Hopefully I will get it resolved soon...will let everyone know.


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USMAWIFE's Photo USMAWIFE Posts: 310,840
4/4/15 4:21 A

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could be a number of things but you might have to remove and reinstall the fit program

your battery might need changing

the company would be having issues with syncing

have you tried doing a manual sync by logging into their website

also try syncing going to your fitness page on SP and syncing from there

also contact fb to see if there is an issue on their end or perhaps your unit is failing and they will offer to replace it for you

Everybody tells me that they would love to knit, but they don't have time. I look at people's lives and I can see opportunity and time for knitting all over the place. The time spent riding the bus each day? That's a pair of socks over a month. Waiting in line? Mittens. Watching TV? Buckets of wasted time that could be an exquisite lace shawl. ~Stephanie Pearl-McPhee, At Knit's End: Meditations for Women Who Knit Too Much A true friend reaches for your hand but touches your hea


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SILENTPAWZ's Photo SILENTPAWZ Posts: 2,569
4/3/15 11:56 P

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I've been using SP and a fitbit zip for years. Usually, I sync my fb daily and depending on the number of steps, I usually get anywhere from 40 to 120+ minutes on my SP account. Until today. It shows my steps, but shows 0 minutes. Is this a temporary glitch, or has SP changed the way fb syncs? I don't want to have to estimate my minutes and enter stuff twice. Thanks for any help!

Edited by: SILENTPAWZ at: 4/3/2015 (23:57)
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