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Flying Solo at Work

Wednesday, November 18, 2020

I got to the point in my training I am able to answer the phones on my own. It does feel good to be running on my own now. I was only working in two phone queues that were easy to handle. This morning I said I would probably take on debit cards after lunch. It was before lunch when I realized I was in the "general" queue. This one gets everything under the sun so to speak. My phone got tossed into ready when I had to do follow-up right before I noticed the new queue on my screen. When I got off the phone, I looked at my settings. Sure enough, I had been put into all the queues. I mentioned to my lead I thought someone was messing with my settings. Her response, "Yeah, that was me. I put you in all because I know you are ready." Wow, what a compliment! Granted I was put in at a level 5 (1-10 with 10 the highest). That made me feel good today.
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