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SILVERWITCH59's Photo SILVERWITCH59 SparkPoints: (413,041)
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2/11/20 7:30 A

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I am having trouble with my brand new fitbit Versa 2 It worked for 2 days and now it isn't tracking and syncing with my phone My old flex2 was fine,

Just Breathe
Arlene

Mountain Time Zone


Courage doesn't always roar. Sometimes courage is the little voice at the end of the day that says I'll try again tomorrow.
Mary Anne Radmacher



There's always a lot to be thankful for if you take time to look for it. For example, I am sitting here thinking how nice it is that wrinkles don't hurt.



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DEE107's Photo DEE107 SparkPoints: (1,291,154)
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2/10/20 11:54 P

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no problems very helpful

DEE Southern New Jersey

SP Class of Oct 12-18 2008.
Losing Weight & Disabled
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Faith makes all thing possible
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God is Good all the time. All the time GOD is good.

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CINDYTW963's Photo CINDYTW963 Posts: 5,557
2/10/20 1:29 P

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I've always found Fitbit customer service to be great. They'll usually send you a new one without much fuss if there's a problem.

The person who told you that you could use it probably misunderstood what you were asking. You can sync it with a windows 10 laptop, but not a desktop unless for some reason it had Bluetooth capability.

Cindy~Eastern Time (Western NY)


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MARYALICE411's Photo MARYALICE411 Posts: 36,405
2/10/20 12:33 P

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I Don't have and never did have a vista. I wish I could still get a one. mine died 2 years after being runover by a car. I have been have a lot of problems with Fitbit syncing with 3rd party apps and I have always had a flex for in the pool and one with a face for most things. Never had any trouble till recently. Now Fitbit will only sync the main tracker. SP is the only 3rd party app I use Fitbit on. All the others are on Garmin. Yes I have one on each ankle and won't be getting another Fitbit.

Objects in the mirror will get thinner than they now appear

MaryAlice from Horseshoe Bend AR

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RETIREDAT60's Photo RETIREDAT60 Posts: 2,573
2/10/20 12:09 P

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I have had some issues, but not the type you are having. I have Windows 10, and Fitbit does show up on it, but I also have a smart phone (android), and I think it works better with the phone. I am on my third or fourth Fitbit -- one lasted less than a year, and they replaced it. The replacement lasted a bit more than a year, and died. Then, I purchased a Versa -- it did fine, but I dropped it, and the face broke. Still worked, but I didn't like having the broken face, and they would not replace it. So, I purchased a Versa2 in December. So far, so good with this one. I think they should either replace yours or give you a refund. But, of course, I am not in charge.

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IAMAGEMLOVER's Photo IAMAGEMLOVER Posts: 47,529
2/10/20 11:23 A

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I purchased a Versa back in December. All of a sudden it isn't working. When I called fitbit for support, they told me it is not compatible with windows 10 desk top. They said I would need a smart phone for the Versa 2 to work properly. I can't get Alexa on it, and it won't store music,

I am very upset with fitbit customer service. They lied to me when I called and asked about the Versa 2 saying it was compatible with windows 10 and I could have Alexa with a desktop. Now they refuse to replace the Versa 2 saying it is working but I don't have the right equipment. This is the second time I have had problems with fitbit. I have an Alta HR that had to be replace 5 times before I got a good one. Fool me once shame on you, fool me twice shame on me. I never should have believe customer service when they said the Versa was compatible.

Anyone else have problems with fitbit?

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My name is Bonnie I live in CT DST

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