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MARDEG918's Photo MARDEG918 Posts: 5,220
7/9/19 10:08 P

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I had that issue with my Alta HR which I had for a few years. I reached out to Fitbit Customer Service on their website. I was able to upgrade it to my current Charge 3.

Maria
Mardeg918
EST



 current weight: 169.0 
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ANNKRAN's Photo ANNKRAN Posts: 2,858
7/9/19 1:29 P

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If this has been going on for a while, check their website to see if other people are reporting an issue or if there is an update to the software.

Ann


 current weight: 190.4 
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MARYALICE411's Photo MARYALICE411 Posts: 36,445
7/9/19 1:15 P

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My first thought is because Fitbit has stopped supporting the Alta for bigger fancier watches that cost 3X as or4 X as much and most people I know don't want.

Objects in the mirror will get thinner than they now appear

MaryAlice from Horseshoe Bend AR

Team leader of genealogy www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=428


Time Zone Central


 current weight: 160.9 
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WAYSOFGRACE's Photo WAYSOFGRACE Posts: 3,131
7/9/19 1:00 P

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I don't know what is going on, but all of a sudden my Alta isn't working properly. I acts like the battery is dead, but when I put it on to charge it shows half of the battery is charged.

Lynn

Happiness keeps you Sweet,
Trials keep you Strong,
Sorrows keep you Human,
Failures keep you Humble,
Success keeps you Glowing,
But Only Friends Keep You Going!


 current weight: 319.0 
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