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NYHARLEYHUN's Photo NYHARLEYHUN Posts: 3,392
6/17/11 3:26 A

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My fitbit seems to be broken. It counted all my steps fine on Tuesday, but come midnight Wednesday it is not counting any steps. It says on the site that my battery is fully charged and everything lights up on the unit- but displays 0 steps, 0.00 miles, and 1 leaf on my flower. It is counting calories but looks like its at the same rate as when I'm sleeping.
I posted a question and have got no replies from anyone. I'm a little aggravated because this is the 2nd time I have had a question and never got a reply.
So not really sure what to do at this point. Does anyone have any ideas?? Until then I have broken out my old trusty Omron that I used for years!
Amy

Edited by: NYHARLEYHUN at: 6/17/2011 (03:27)
**Amy, Western New York**

Failure Isn't An Option If Success Is Just A Matter Of More Effort!!


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ROCKMAN6797's Photo ROCKMAN6797 Posts: 4,750
6/16/11 2:24 P

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Yes, thank you very much for letting us know.

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Raul
Leader of the FitBit Users Unite! SparkTeam
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CD9004300 Posts: 61
6/16/11 11:49 A

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Thanks for letting us know!

SOVERDAHL's Photo SOVERDAHL SparkPoints: (0)
Fitness Minutes: (100,482)
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6/16/11 8:20 A

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Per the Fitbit Announcements section:

The site will be down for maintenance on Thursday, June 16 at 10:00 PM PDT until Friday, June 17 at 3:00 AM PDT.

During this time, you should see a maintenance screen if you try to access the site and your Fitbit will not sync. However, the Fitbit will hold 7 days of detailed data, so you don't have to worry about losing any data during the outage.

Edited by: SOVERDAHL at: 6/16/2011 (08:22)
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