Message board topics
Reply Create A New Topic Subscribe to this Discussion
Author:
SPARK_MERLE's Photo SPARK_MERLE Posts: 10,193
3/31/20 8:42 P

SparkPeople Team Member

My SparkPage
Send Private Message
Reply
Hello,

Yes, you did subscribe to Premium. However, your subscription was canceled March 27; you likely need to update your payment profile. You can do that through these steps:

1. On the Start page, click to go into "Premium Coaching".
2. Near the bottom of that page, click the link for "Premium Coaching Account Settings".
3. In the "Payment Settings" section, click "Change Payment Settings".
4. On that page, you can enter a new Payment Profile, mark that to be the Primary Profile and Save that.

Let me know if you need additional assistance. Thanks for asking and thank you for being a Premium subscriber!

~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale
KJONES4514's Photo KJONES4514 Posts: 13
3/31/20 8:27 A

My SparkPage
Send Private Message
Reply
I thought that I had subscribed to the premium service.
Did I? Why am I still being asked to upgrade?
I need to change my payment information?
Thanks for your help



 current weight: 196.0 
201
199.75
198.5
197.25
196
Page: 1 of (1)  

Report Inappropriate Post

Other Site/Technical Help Topics:

Topics:
Last Post:
10/9/2019 10:06:46 PM
6/29/2020 3:15:36 PM
2/21/2020 10:36:33 AM
12/4/2019 9:37:25 PM

Thread URL: https://sparkpittsburgh.sparkpeople.com/myspark/messageboard.asp?imboard=5&imparent=51886320

Review our Community Guidelines