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Kudos to Accu-Chek

Saturday, April 13, 2013

A few weeks ago I was having problems finding Accu-Chek Fast Clix drums for my lancet. I called the company and informed them that every pharmacy in my area was out. They explained that they had experienced a shortage but that they would be back in stores soon. To hold me over until they were back in my area pharmacies, they overnighted me a box free of charge. I did not even have to pay for the shipping.

This is excellent customer service!!!
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Member Comments About This Blog Post
    I used Accu check from the start and I love them. I have had meters changed and shipped overnight. I think since I use the Accu check website to down load my meter i get really great service. Today I picked up strips and there was no problem at all.
    I feel good I am using them too. emoticon emoticon emoticon
    2756 days ago
  • no profile photo CD9394210
    2756 days ago
    So there really is COMPASSION in some companies! Glad it turned out so well. HUGS!
    2756 days ago
    super. thanks for letting us know.
    2756 days ago

    That is excellent customer service!!! I agree with Wordwoman7..so many companies might have blown you off but Accucheck came through!! I use an AccuCheck meter so now, hearing this, will insist on always using one!!

    Thanks for sharing!!

    2756 days ago
    How refreshing! There are so many examples of poor customer service, it's nice to read about a company that tries to get it right!
    2756 days ago
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