Just another day
Wednesday, June 04, 2008
It has been just about a month since my last blog. It has been an exhausting month, both work wise and personally. We went live with a new upgraded computer system the day after Memorial Day. It has been a whole week and it feels like the first day...over and over again. For myself I love the system, it does my my particular job so much easier. However, for the rest of the company it has bee a cluster...erm...frack. Things that should have been taken care over a month ago, such as transferring patients scheuled from the go live day onward, from the old system to the new system was never completed. Half out schedul was on MM and the other Intergy(Our new system). Consequently, we have been continually double booked, because we are only working from Intergy now. *sighs* Now were are in a desperate dash to finish the conversion of that particular problem.
Then there is the problem of not having had enough training...for anybody! Most people were given a couple of days of overview training, but not detailed training specific to their particular bailiwick! The main problem is the the company the created and sold us Intergy knows their product very well. However....they have no idea about our particular workflow. Since everything starts with scheduling and they have not been properly trained, it then moves down to the front desk who has to deal with the oh so unhappy patients who often times have to wait an hour or more for their exams, many of which were scheduled weeks, if not months before. So many patient have simply walked out that it is just mind blowing. Next in the flow comes the different modalities and all the different technologists who actually do the exams on said unhappy patients. *sighs* Often times still waiting until misunderstandings are (hopefully) cleared up before they FINALLY go into a room and have their exam. Next comes our clueless doctors who hate anything new, they in turn send reports to our over worked transcribers, who are still figuring out how to correct a report , let alone anything else.
Beyond this, I have no clue. I have never dealt with the file room, billing and collections,so I have no idea how they are faring. I can only hope better than the rest of my poor beleaguered workmates.
I do have to admit the negativity and some just plain ugliness is wearing me down. I have had an issue with my work roommate for months and this has all just made her that more annoying. Lucky for me she goes on vacation on Thursday! My job is such, that for the most part, I leave it behind me when I walk out the doors. However the stress I feel from all of the goings on, lingers, in the form of moodiness, achy-ness, and sleeplessness. I have been one cranky Amethyst and I am soooo very tired of it.
Well, that is all I have the energy for today. Hopefully venting a bit will help . Time now to got o work so I can get home and get back to Laurell's new book! YES!!!